Last updated: October 2, 2026
This policy covers returns, cancellations, warranty and shipping damage for orders from Garage Fab HQ ("GFHQ", "we"). Questions? Use the contact details at the bottom of this page or our contact form.
GFHQ machines (START, CORE and PRO)
Every GFHQ CNC machine is built to order by Garage Fab HQ (West Coast HQ in Las Vegas, NV; East Coast HQ in Clarksville, TN). Because machines are built for each customer and are large and difficult to ship back, all machine sales are final. We do not accept returns of machines, including completed machines that have not yet shipped.
If something is wrong with your machine, our warranty below covers it, and we'll work with you to make it right.
Deposits, payment schedules and cancellations
- When a machine has a build lead time, we can arrange a deposit and payment schedule with you before we start.
- Once a deposit or payment has been made, machine orders cannot be cancelled, and deposits and payments are not refundable.
- Completed machines cannot be returned.
Machine warranty
- 5-year warranty on framework and mechanical components against defects in materials and workmanship. This covers the machine's structure and mechanical parts. It does not cover normal wear.
- 90-day warranty on electronics, wiring and computers, including a pre-programmed laptop or PC kit purchased from us.
- Extended electronics warranty: 1-, 2- or 3-year coverage for electronics, wiring and computers is available for an extra cost. Contact us to add it to your order.
Warranty periods start on the date your machine is delivered or picked up.
What the warranty does not cover:
- Normal wear and tear and wear items, such as torch consumables, slats, spoil boards, bits and similar parts
- Damage from misuse, neglect, accidents, improper assembly, modification or repairs not approved by GFHQ
- Damage from an incorrect electrical supply, power surges, fire, flood or other events outside our control
- Shipping damage (see "Freight and delivery damage" below)
- Third-party products we resell, which are covered by their manufacturer's warranty
How to make a warranty claim: email tech@garagefabhq.com with your order number, a description of the problem and photos or video. We'll troubleshoot with you and, at our option, repair the part or send a replacement.
Plasma cutters
Everlast and Hypertherm plasma cutters are covered by their manufacturer's warranty, and we'll help you with any claim. Unopened, unused plasma cutters may be returned within 30 days of delivery in their original packaging. You pay return shipping. Opened or used units are handled under the manufacturer's warranty.
Accessories and parts
Unused accessories and parts in their original packaging may be returned within 30 days of delivery. You pay return shipping. Pre-programmed computers, laptops and software USB drives are final sale once opened.
To start a return, contact us first. Items sent back without approval can't be accepted. Approved refunds go back to your original payment method once we receive and inspect the item.
Freight and delivery damage
- Inspect your machine or crate before you sign for it, whether it arrives by Freight Shipping or on our truck.
- Write any visible damage on the delivery receipt or bill of lading, and take photos.
- Report damage to us within 48 hours of delivery, including damage you find after unpacking.
- We'll handle the freight claim and repair or replace damaged parts.
- Machines picked up at our Las Vegas, NV or Clarksville, TN HQ are inspected with you at pickup.
Contact
Garage Fab HQ
West Coast HQ: Las Vegas, NV
East Coast HQ: Clarksville, TN
Phone: (833) 856-GFHQ (4347)
Email: info@garagefabhq.com
Warranty and tech help: tech@garagefabhq.com