Tech Support

Get your machine cutting again.

Start with free help from the Shop Talk community or email our techs. Want a tech on the line with you? Book a live one-on-one session.

Shop Talk forum

Search answers and ask other GFHQ owners. Cut settings, software tips and fixes from people running the same machine.

Send your machine, model, a short description and photos or video. We reply as soon as we can.

Scheduled phone or video time with a GFHQ tech to get you cutting again.

From $120 / hour

Standard $120 / hour

Monday to Friday, 7 AM to 5 PM Pacific. Pick your time below and pay at checkout.

After hours, weekends, holidays & emergency $180 / hour

Send a request. An available tech has to accept it, then we send you a payment link. Not guaranteed.

Bought a machine with included tech hours? Enter your code when you book. Your included time is covered, and each code can only be used once.

Your machine

Machine type

Model / size

Order # or serial (optional)

Briefly describe the issue

What happens, when it started, any error messages, and what you've tried.

Your info

First name

Last name

Phone

How should we connect?

Session length

Pick a time

Pacific (Las Vegas) time. Sessions run Monday to Friday, 7 AM to 5 PM Pacific.

Have an included tech hours code?

Applied at checkout. Each code can only be used once.

1 hour, Standard$120

Your time is held once checkout is complete. We'll confirm by email. Need to reschedule? Reply to the confirmation at least 24 hours ahead.